Provide flexible ticket options for your events and empower your customers to manage those tickets from a branded hub with E-Tickets.
E-Tickets offer the option to use a single barcode for the entire order or one barcode per ticket, streamlining the admissions process and increasing convenience for your attendees.
Using E-Tickets
If you are interested in using E-Tickets for your event, please contact support.
The E-Ticket appearance (primary colours and background images) are based on your event template.
Mobile
Browser
How It Works
The E-Tickets page can be visited when the customer clicks the View / Print Tickets link in their order confirmation email, or from the link delivered in mobile tickets.
Mobile delivery customers receive an SMS message.
Benefits
- No More Mandatory Order-Level QR Codes: Say goodbye to the hassle of scanning multiple QR codes! On-site staffers can simply scan one QR code per attendee. No more checking in individual tickets one by one.
- Improved Mobile Experience: Attendees enjoy a seamless ticketing process with these enhanced mobile layouts. Ticket details are now prominently displayed, and QR codes are clean and easy to scan.
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Send Tickets to Friends: Attending an event with friends? It's now easier than ever! Attendees can quickly send a ticket link to a friend with a simple one-click option. When they open the link, they'll see only their ticket, making group arrivals hassle-free.
- Please note: The tickets still belong to the purchaser. This is not a formal ticket transfer.
Important Considerations
- The order-level QR code still exists
- We recommend you enable the Hide Sale Barcode advanced setting. Otherwise, the order-level QR code can still be seen in a customer’s order confirmation email. This is not technically problematic, but may be mildly confusing to a customer. Of course, the order-level QR code will still scan as usual!
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Reserved seating is supported
- Seat and row information is included on each ticket where appropriate.
- No advertising space
- If you sell ad space on your tickets, you may not want to utilise E-Tickets as the PDF tickets are not at the forefront of this experience.
- Product vouchers still use order-level QR codes
- This is currently the only situation in which order-level QR codes will appear on the E-Tickets page. You cannot force them via the Show Sale Barcodes advanced setting.
- We do not recommend using E-Tickets sellers who rely on order-level QR codes as part of their on-site operations.