The Custom Fee functionality allows you to set custom fees for a specific event or an entire seller account.
Custom Fees can be used for any event-specific use case, but it is for anything that needs to appear as a separate line item in your orders.
Tip: Taxes are an everyday use case for custom fees.
Configuring Custom Fees - Seller Level
From the admin, navigate to Manage and then choose Custom Fees. When adding fees for the first time, select Create Fee.
After creating your first fee, the Custom Fees page will display a table of all fees, with the option to enable/disable.
Fee Fields
- Fee Name - Enter the name of the custom fee
- Apply Fee - The fee can be applied once per order or once per individual ticket
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Choose the fee amount:
- Flat Amount - If the fee is a flat amount, enter it here
- Percent Amount - If the fee is a percent of the sale, enter the percentage here
- Channels - Your selection here determines whether the fee appears in Online transactions only, in the Box Office only, or in both Online & Box Office
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Calculate Fees Against - Choose between Entire Order or Custom. If custom, choose whether the fees should be calculated against:
- Ticket Face Value
- Service Fees
- Additional Fees
- Delivery Fees
- Products
- Discounts - Choose if the fee applies before or after discounts
Configuring Custom Fees - Event Level
Event-specific custom fees can be added on either the Checkout Settings page of the event build flow or through Manage Custom Fees, located in the left navigation under Advanced on the event overview.
The same field options will appear (as shown above) and can be configured for that specific event.