About Event Packages

An event package is often a group of tickets for multiple events sold together as a single item in a transaction. Event packages may also include products (e.g., merchandise) as a single item. Packages are sold on dedicated pages, which list all available packages for the included events. Common examples of event packages include weekend passes, family packs, etc.

Getting Started

Before you begin this guide, please create all events or event series to be included in this event package

1. Click the Events tab in the Admin
2. Click the Create Event button
3. Click Event Package

Details

On the first page of the event setup, you can edit the significant details about the event.

• Name - Enter the title of the event. This will be visible to any customers and visitors on your event page.
• Package URL - Enter a customized name to attach to the event package page's URL

Adding Events

Add events to be included in packages with the Event Selection Widget.

• Click the Select Events button to open the event selector tool, then choose all the events you wish to add to the package listing. The number at the top left indicates how many events have been selected.
• Click Done to confirm your selection.

Additional Details
Complete the remaining details to advance to the next step.

Online Sales Start - Enter the date / time when the event tickets will be available for purchase.

Online Sales End - Enter the date / time when event ticket sales will end 

What kind of event is this? Choose up to three categories (and/or sub-categories) for your event from the dropdown menu. These selections enhance the online discoverability of your event.

Package Listing Messaging - Specify if the event is Ticketed or Registration. This option affects some of the messaging your customers will see during the checkout process (e.g., "Register" for or "Buy" Package).

Age Restrictions - Select the applicable age restriction for admission to the event. If none exists, select All Ages. You can also select Other to specify a particular age.

Privacy Settings - Select each of the privacy options you wish to enable. These options determine the accessibility of the event information in search engines and the seller homepage.

Click Save & Continue to advance to Step 2: Inventory.

Step 2: Inventory

The second page of the package setup allows you to add and edit ticket inventory, products, and bundles.

Enter Event Capacity

Enter the maximum total number of tickets available for this event across all ticket types and price levels.

• Capacity Settings - Designate the maximum capacity for the event. Using the dropdown selector, choose either Use Venue Capacity which was previously assigned to the event or Enter Event Capacity to override the venue capacity with an amount specific to the event.
• Max Tickets per Transaction - Enter the maximum number of tickets that can be purchased in a single order.

Products

Allow customers to purchase merchandise or other non-ticket items at checkout.

• Add Product - Click Add Product, then select a previously added product from the dropdown selector.
• Price - Specify a price for the product.
• Placement - Select where the customer will be prompted to purchase the item during checkout.

Bundles

A bundle is a group of tickets sold together, often at a discounted price. Refer to Create A Bundle for more information.

Step 3: Checkout

The third page of the event setup allows you to fine-tune requirements and options available at the ticket buyer checkout page.

Delivery Methods

Select the event's available options for ticket delivery by clicking the + or x button to the right of each. Customers can choose from the following: 

• Mobile (delivered via SMS text message)
• Print At Home
• Will Call

Questions

Ask your attendees questions during checkout. This may be text, multiple choice, or a waiver. Next, choose whether the question or waiver is required or optional and whether or not it can be edited later. Then, proceed to assign the question to one or more price levels and specify how many times the question will be asked at checkout.

• Collect Name on Each Ticket. Ask customers to provide names for each ticket, rather than just a single customer's name for all tickets in the order.
• Online Service Fee. Enter the percentage of the service fee for online sales that you would like to cover as an organization. If you want the customer to pay the full service fee, set this value to 0%.
• Box Office Service Fee. Similarly, enter the percentage of the service fee that you would like to cover as an organization this time for the box office.
• Custom Fee. Select whether to collect a custom fee during the checkout process. If so, enter the public name of the fee, the type of fee (whether a fixed additional amount or a percentage of the face value), the fee amount, and whether the fee should apply before or after any relevant discounts.
• Accept Donations. Select whether to collect optional donations from customers. 

Step 4: Listing

The final step allows you to customize the design and content of the package listing page.

• Description. Enter additional event details or add other content, such as flyers, photos, videos, etc., to the event page. This field supports basic HTML for editing font sizes and embedding content within the designated area.
  

  Please refer to this HTML guide for some basic help with HTML editing.

   
• Event Thumbnail. Upload an image to appear above the event description area on the event page. This image will also identify your event on our website's search engine.
• Select a Template. Select the default template or a custom template for the event listing page. Custom templates can be added in the Manage tab.
• Finally, click Launch Event to launch your package event page and enable sales!