Leap into Summer with Event Ticketing

Table of Contents

Rebrand Stay Secure 2 Factor Authentication Recognizing Phishing Scams Ticket Sales On-Site Sales Self Service Ticket Exchanges High-Volume Sales Hardware Scanning Tickets Box Office Sales Event Operations Charge your devices Check Wi-Fi Set up hardware Questions

We're so excited for the Summer season to begin, and we're here to ensure that your event is set up for success! That's why our expert team has put together a resource manual you can reference to secure your ticket sales and make sure your on-site admissions go off without a hitch.

Check out our upcoming webinars for more tips and tricks for setting up your events. Register here!

You can also sign up and join our Leap Classrooms by following this link. Our classrooms cover helpful topics, from customizing and launching your event to reporting.

Rebrand

We have updated our name to better align with our parent company brand, but your events, tickets, and account will continue to work exactly the same. Read the official announcement in this article to learn more about our transition to Leap Event Technology. For additional information, please consult this comprehensive FAQ guide.

Stay Secure

2 Factor Authentication

Two Factor Authentication (2FA) is an additional security level for your account. When enabled, after you login, you will be asked to verify yourself via a second channel. Enabling 2FA protects your data and your customers data by requiring a second device in order to login.

Setting up 2FA can be done from your account settings page: Settings > My Account. For more information on 2FA visit our https://clienthelp.leapevents.com/account-settings/two-factor-authentication.

Recognizing Phishing Scams

If you are ever in doubt about the veracity of a link in an email from our company or any other company, hover over the link to preview it and confirm whether it leads to the company's URL.

If you are unsure about an email you have received, Contact Client Support at clients.ticketing@leapevent.tech, and we can verify the email. Your digital privacy and safety are essential to us.

For more information on recognizing phishing scams please visit our https://clienthelp.leapevents.com/fast-faqs/recognizing-phishing-scams-staying-safe.

Ticket Sales

On-Site Sales

To help mitigate long lines at the box office, consider placing posters with a QR code to your online event listing within your box office line. You can use an online QR code generator to convert your online event page link into a QR code, enabling your customers to purchase tickets on their mobile devices and skip the line!

Self Service Ticket Exchanges

Will you allow customers to exchange their tickets for another date and time if they cannot make their original date? If so, we encourage you to take advantage of our self-service exchange feature.

Our self-service ticket exchange feature makes it easy for customers to request a ticket swap within events offered by the same Leap seller, based on the seller's exchange policy. Customers can exchange tickets across different time slots within an event series, and sellers can choose to have exchanges automatically approved or manually reviewed by their team. Even if an event in a series is cancelled, exchanges through MyTickets remain available.

Check out our help articles that will walk you through how self-service exchanges function and how you can enable them for your customers:

High-Volume Sales

If you use your own merchant processor to process sales, we highly recommend contacting your provider to ensure your account is prepared for high-volume transactions over a short period. For certain merchants, the sudden onset of mass transactions (like on opening night!) can trigger fraud alerts, so make sure your credit card processor is ready.

For Authorize.net customers specifically, double-check your velocity filters to ensure your account isn't limiting transactions by hour or day.

Hardware

If you still need hardware from Leap, please note that we require a minimum 4 week lead time for all orders and that all hardware requests are based on availability. To submit a request, please contact clients.ticketing@leapvent.tech, and we'll be happy to help.

If you don't have rented equipment from us, don't fret!

You can always use your own devices. We recommend testing all equipment at least two weeks before your first event. See the "Set up hardware" section below for further instructions.
We also have a trusted hardware rental company, Vernon, who can assist you with hardware rental needs.

Please feel free to sync with a Leap Client Support Rep to choose what equipment is recommended for your specific needs.

Scanning Tickets

Download Leap's free ticket scanning app, Axess, from the Apple App Store and Google Play Store. Log into the app with your Leap credentials or create additional users specifically for scanning. Creating specific users for each scanner can be helpful if you're looking to report on data for each device to understand where most of your traffic is.

The following guides will tell you everything you need to know about using the app:

Box Office Sales

You can access the Box Office through your web browser or download our Box Office app on your iPad or Android tablet. For help getting started, check out our https://clienthelp.leapevents.com/box-office/using-box-office.

Event Operations

Now that you've got your equipment, let's make sure you're fully set up to operate!

Charge your devices

This is an incredibly important (yet sometimes overlooked) step. We recommend plugging your devices into their chargers then into a surge protector. Note that devices could take a few hours to fully charge, so don't wait until the last minute!

Check Wi-Fi

Make sure you have a good Wi-Fi connection. All of your devices will need Wi-Fi to function properly. If you can't connect to Wi-Fi, you must use a mobile hotspot. A good way to test your Wi-Fi connection is to:

Set your ticket scanner in the area where you'll be scanning tickets
Process an order in the Box Office, wherever your box office window will be
Scan the ticket you purchased where you've placed the scanner

This will ensure your Wi-Fi is strong enough to keep the scanners syncing new ticket purchases.

Set up hardware

Open and test all your hardware by doing the following:

Set up scanner users (if you have individual users for each scanner)
Log into all of your scanners
Test that you can scan newly purchased tickets
Open the Box Office interface on your computers by logging into admin.leapevents.com and choosing the "Box Office" tab at the top of your page
Check that all of your ticket types are priced correctly and available for sale
Set up and test your Boca Printer (if you'll be printing thermal tickets)
- You'll need to have the proper printer driver installed on your computer before you'll be able to print; you can find the links to download the drivers here in our help article, as well as instructional videos on setting up your printer.
- Make sure that Sidekick, the application that helps you print thermal tickets, is up to date. You can follow these instructions on how to print tickets on your thermal printer, and this guide if you need to install Sidekick on your device.
- Having trouble setting up your Boca or printing tickets? Check out our extensive Troubleshooting Guide!
If you are using Credit Card swipes in your Box Office set up, do a test run to make sure it is still compatible with your merchant account.
- Magswipe devices are no longer officially supported by Leap for clients across all merchants. Box office transactions can still be performed, but most card info must be manually typed.
- To comply with industry standards, it is recommended that clients use an EMV or an M2 reader for all card details to populate through the card reader.
- Check out our EMV Terminal Set Up Guide and Video here!

Questions

If you have questions, please reach out to clients.ticketing@leapevent.tech. Wishing you a successful Summer season!